Travel & Hospitality

In the world today, delivering a personalized visitor experience and services is critical in attracting and retaining them. The growth in both domestic and international travel has increased industry competition. The travel and leisure industry is faced with rapidly rising costs, changing customer needs and economic pressures. Outsourcing Solutions understands that cost structures and risks of carrying assets on books have increased, and hence it has become imperative for Hospitality & Leisure companies to remain a bit light on assets while growing at a fast pace.

In light of all this, Outsourcing Solutions helps enterprises leverage outsourcing as a strategy to gain competitive advantage by better managing and leading this transformation with IT solutions that allow travel agencies to react immediately to changing market opportunities and any difficulties that may arise.

Thus inorder to stay competitive, Travel and Hospitality companies are looking at their underlying enterprise-wide processes and systems to enhance operational and cost efficiencies and it is Outsourcing Solutions that can help your enterprise find the most viable, cost-effective solutions.

Client Challenges

  1. Overcapacity
  2. Unstable oil prices
  3. Aging fleets with increased maintenance costs
  4. Increased competition on tariffs

What Outsourcing Solutions Provides:

Travel Technology Solutions
  1. Identifying travel technology opportunities to bring about efficiencies and less expensive ways of doing day-to-day business
  2. Consulting with customers to develop Travel Software Services that increase the bottomline and improve margins
  3. Reviewing and recommending consolidation processes designed for effective integration, aggregation, interaction and processing of travel-related services
 
Travel Business Process Outsourcing
  1. Evaluating eligible non-core processes to determine best practice and outsourcing benefits
  2. Reviewing performance standards and customer interactive practices
  3. Identifying data handling corporate standards and the best technology processes necessary to protect and manage outsourced data
 
Strategic Travel Business Consulting
  1. Business development
  2. Business strategy and planning
  3. Travel global resourcing and negotiation
  4. Cost management
  5. Customer relationship management
  6. Technology & computer modeling
  7. Cost reduction & process transformation 

 

Proven Solutions For Travel & Hospitality

Applicable Across all Travel & Hospitality Industry

  1. Customer Service and Sales Support
    Central reservation system, frequent guest program management, global preferred account hotline

  2. Hotel Accounting
    Invoice processing, sales and use tax calculation, vendor statements review, new vendor set up, re-bills, AP aging run, accruals, reconciliations

  3. Fixed Asset Procurement
    Budgeting, purchase order/contract generation, expediting, tracking of budget, global LCC sourcing

  4. Human Resources:
    HR Strategy and performance management, payroll and benefits, HR administration, flex staffing

  5. Knowledge Services
    MIS, quantitative research, market risk assessment, decision support, analysis, reporting

 
Hotels Restaurants
  1. Enterprise Application Integration
  2. Internationalization
  3. Financial Reporting & Executive Information Systems
  4. Distribution & Inventory Management
  5. Direct Connect Using OTA
  6. CRS-PMS Integration
  7. Switch Integration

     
  1. POS/Wireless POS Solutions and Maintenance
  2. Gift Card Solutions
  3. Kitchen Display Systems
  4. Labor Scheduling Financial
  5. Consolidation & MIS Reporting
Airlines Retail Travel
  1. MRO
  2. Aircraft Materials Management
  3. Self-Service Kiosks
  4. E-Procurement

     
  1. Internet Booking Engines
  2. Promotions & Cross-Selling
  3. Policy Compliance Agency
  4. POS Desktop

Multi-Channel Integration Framework:
A layered, architecture-based, service-oriented framework that connects sales channels to supplier systems through seamless application integration

By executing our Multi-theatre Delivery Solutions TM approach we efficiently deliver best-in-class solutions tailored to your unique needs. Our focus is on delivering results, improving performance, reducing cost, mitigating risk and ensuring all your strategic objectives are met.

Outsourcing Solution delivers benefits unmatched with:

  1. Industry focused expertise with significant successes in cost reduction and process transformation
  2. Multi-theatre Delivery Solutions TM approach leverages the inner core strengths of global best-in-class delivery partners through one local relationship
  3. Onsite, nearshore, onshore and offshore delivery capabilities
  4. Total focus on maximizing performance, quality and results while minimizing cost and risk
  5. Flexible engagement approach tailored to suit the customer’s preferred working model
  6. End-to-end commitment to the customer ensuring all strategic objectives are met
     

 

 

 



 

 

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