Outsourcing Solutions provides a comprehensive set of business processes, analytics and technological services to a wide variety of discrete as well as process manufacturing industries ranging from oil and gas, industrial and infrastructure to engineering, hi-tech, automation, and aerospace, to name a few. Every industry, most importantly the manufacturing industry, must continually implement new concepts, processes and enhance their flexibility in order to be part of a successful 21st century business. With old skill sets constantly becoming obsolete, it has become a necessary requirement for new skill sets continues to multiply, and it becomes harder and harder to find all the needed skills among permanent staff.

Outsourcing Solutions adds to the critical business processes of manufacturing industries with key high-end services like analytics, re-engineering, financial planning and analyses, Human Resources, IT infrastructure, and software solutions. And as an added bonus, we find that our domain expertise and horizontal capabilities enable manufacturing and industrial businesses to focus on their core competencies.

What Outsourcing Solution Provides:

Integrated solutions to the global manufacturing sector, Leveraging its cross vertical domain experience, standardized processes and comprehensive set of BPO solutions to global manufacturing companies. The offerings include:

• Planning and Scheduling, Inventory Management:
  • Finished goods inventory management support
  • Raw material planning support
  • MIS and reporting
• Warranty and Spare Parts Management:
  • Warranty activation
  • Warranty claim management
  • Spare parts order processing

• Sales Order Management:
  • Order to Cash management
  • Accounts receivables processing
  • Order fulfillment support
  • Master Data Management: Customer, Materials, Price

Order-to-Cash
Supporting transactions in the inquire-to-order and order management functions. Specific point solutions like spares order management and contact center processes are also available. Accounts receivable, cash application and collections round out the order-to-cash portfolio.

Sales and Marketing
In Outsourcing Solutions you get quality analysis in business development, strategy planning, market potential analysis, new product development and introduction, environmental scanning and financial and economic analysis.

Procure-to-Pay
Outsourcing Solutions offers a broad suite of services and solutions covering spend analysis, strategic sourcing, procurement transactions and accounts payable. In addition, we provide key enabling processes like vendor data management, catalog and contracts management, and e-Auction bid support. Outsourcing's accounts payable capabilities are complemented by our shared services invoice processing and document management capabilities. We also offer a rapidly deployable P2P platform supplemented by point solutions that optimize AP processing.

Inventory Optimization and Operations Planning
Outsourcing Solutions provides supply-chain analytics, demand forecasting and planning, inventory planning and management services, and capacity planning services to support the critical core manufacturing processes.

 
Post-Sales and Customer Service
Key post-sales and customer-service functions like contract and warranty administration, field service support, installed base management, service parts optimization, customer care, loyalty and service analytics.

Hire-to-Retire
Outsourcing Solutions supports Human Resources function by providing transactional services in the hire-to-retire process, from global mobility to payroll.

Benefits of Outsourcing

Most manufacturing businesses today are either outsourcing certain functions or considering it. The direct benefits of outsourcing are those related to reduced costs, decreased cycle times, and improved customer perception and satisfaction. They include:

1. Flexibility and wider range of services
2. Reduction in the cost of manufacturing and logistics services
3. Reduction in head count of hourly workers and management
4. Improved accuracy
5. Focus on core competency
6. Improved quality
7. Reduced capital investment and increased cash flow
8. Access to global networks and superior technology
9. Improved service