IT Support Services Delivery Model

We have designed a comprehensive, responsive Support Services Delivery Model to address the diverse support requirements of our clients.

We customize our solutions based on your needs – addressing diverse requirements across your functional and geographical business units. With a combination of teams from our delivery centers in India and China, we offer you a tailored solution which addresses your business needs and your financial budgets.

Our customized service offerings include - Our Delivery Model comprises of the following components-

Onsite Delivery and Support
This involves positioning  our consultants in the client’s premises who work in continuous interaction with the client’s team for the entire engagement period. These consultants can be managed by the client managers or by our delivery managers.

This model is applicable only special situations
Offshore Delivery Support
In Offsite Delivery Model, the scope of work is executed in our development centers unlike the Onsite model.

We have top-class development centers spread across India and China, with the best facilities, multiple communication channels. We provide a virtual extension of our client’s development facilities, backed with our commitment to 24/7 availability.

This model is applicable on the following conditions Integrated Onsite-Offshore Delivery and Support
In this model, the teams are placed both at Onsite and at offshore. While the interaction with the client teams is done by the Onsite team, offshore team is involved in executing the scope.

When to use this model – Our Delivery Methodology typically consists of the following stage gates -

Initial phase: The Objective of this phase is to detail out the scope of systems, understand system architecture, interface contacts, incident history, problem records,formulate a more detailed operations plan, form the next level teams and mentor them, formulate the communication plane, document-discuss-negotiate-signoff on the key performance indicators of the engagement and service level agreements.

Ready State phase: This phase includes filling in the gaps in  reverse due-diligence on knowledge, identify, change and signoff on process gaps, identify improvement areas with an action plan.

Steady State: The team would be ready to execute the scope of work with no assistance from external teams. The action plans would be implemented and plans for continuous improvement would be formulated.

Unique Benefits
At Outsourcing Solutions we ensures